Cover for lost income if you
can’t work due to sickness or assault.

When you submit your claim, you will be asked for evidence to support it. This includes:

1. A Statement of Fitness to Work, also known as a  ‘fit note’.
   Your doctor will be able to provide this. Your claim amount will be calculated based on the start and end date of your illness or injury, so it’s important you check this is correct.
2. Your earnings with Deliveroo over the 8 weeks before your illness or assault
   You can find this in the Activity section of your Deliveroo rider account. If you don’t have these to hand please feel free to continue without uploading, we can request these from Deliveroo after your claim has been submitted.

For full details, check the policy wording provided.

If your doctor has declared you medically unfit to work for over 7 days, and you can evidence this with a Statement of Fitness to Work (‘fit note’),  you can claim for up to 15 days of payment at £35 per day to support lost income.

You can claim payments from day 8 of your illness or injuries, but you will be paid back to the first day that you were declared sick by your doctor, as certified in your ‘fit note’.

You will need to provide evidence of your doctor’s declaration by uploading a ‘fit note’ as part of your claim, or evidence of your hospital admission. 

Your benefit will be calculated based on the ‘from’ and ‘to’ dates in the ‘fit note’ you provide with your claim. Self-certified sickness will not be accepted as evidence. 

You should ask your doctor to backdate your fit note if your illness or injuries started before you saw your doctor.

For full details, check the policy wording provided.

To be eligible to make a claim for up to 15 days of payment to support lost income, you must have completed a minimum of 30 trips in the 8 weeks before the start of your certified absence as declared on your Statement of Fitness to Work ( ‘fit note’) from the doctor.

You must also have been certified not fit for work for over 7 days, so you can make a claim from the 8th day of your illness or injury/ies as certified by your doctor or supported by evidence of hospital admission.

You can have a maximum of two claims in a 12 month period.

You can’t claim for pre-existing conditions unless you have been symptom and/or treatment free for the 12 months prior to your start date of cover.

Substitute riders are not able to claim under this policy.

For full details, check the policy wording provided below.

Rider sickness & assault insurance provides support to assist with lost income if you have been unable to work for more than 7 days due to illness or assault.

Unfortunately you are not eligible to make a claim if you’re unable to work for 7 days or less.

For full details, check the policy wording provided below.

Rider sickness & assault insurance provides support to assist with lost income if you have been unable to work for more than 7 days due to illness or assault. The maximum benefit for any single claim is 15 days.

Unfortunately if you are sick or injured and unable to work for more than 15 days due to the same sickness, then you will not be able to claim further payments under this policy.

You can make up to 2 claims in a 12 month period. If you are claiming for the same sickness as a previous claim, it must be 60 days or more after the initial sickness to be eligible for further support.

For full details, check the policy wording provided below.

The rider sickness & assault insurance includes a Covid-19 benefit.

If you contract Covid-19, preventing you from undertaking deliveries for a period that exceeds the 7 day minimum waiting period, you will be able to submit a claim for a fixed benefit of £35 for each day you have been unable to work (up to a maximum period of 15 days).

You will need to provide acceptable evidence of your Covid-19 status, this would be one of the following:

• a statement of Fitness to Work (“fit note”) issued by a Doctor; or
• evidence of hospital admission; or
• a documented positive result in your name for a PCR (polymerase chain reaction) test taken at a registered and recognised healthcare facility of laboratory.

We are not able to support any losses resulting from periods of self-isolation or quarantine.

And we are not able to support any Covid-19 losses for sicknesses occurring prior to 1st July 2022.

All Covid-19 claims will be subject to the same eligibility rules as all other sickness claims.

The sickness & assault insurance benefits are not available for issues resulting from accidents or accidental injuries.

If you were active on the Deliveroo app at the time of your accident – or had been active within the last hour – then you may be able to raise a Personal Accident claim to support you for lost earnings during your recovery period.

If this is the case we would recommend that you read through the details of the Personal Accident insurance cover.