Cover for lost income following an accident
whilst working for Deliveroo.

No, Bikmo only provides your accident insurance which covers you for accidents whilst you are working with Deliveroo. For details on other insurance please refer to the rider support page provided by Deliveroo below.

As part of your free Rider Accident Insurance service, you have access to a helpline offering advice and support on a range of issues including:

• Counselling advice
• Personal tax
• Medical advice
• Bereavement advice for you or your family

You can access the helpline by calling 0800 519 9969.

If you have an accident and cause injury to another person, or you damage their property in the incident, you may be able to claim under your public liability insurance cover.

Bikmo does not provide this insurance, it is provided by Indeez. You can find out more about the policy and what’s covered here.

No, your free insurance does not cover property such as your bike, vehicle, clothing or kit.

If you cause damage to another person’s property however, this could be covered by your public liability insurance.

Your public liability insurance is provided by Indeez and you can find out more on their website here.

If you have an accident which causes you bodily injury, you can make a claim for payment through your accident insurance using the online form here.

Once you’ve submitted your claim form online, it will be sent immediately to the claims team at Chubb. You will receive confirmation of your claim submission by email. We recommend you retain this information for your records, or in case you need to make an enquiry about your claim.

A claims handler will then be in touch, and may ask you to provide any additional information required to validate your claim.

You can contact the team at Chubb about your claim, using the details below:

• Telephone: 0345 841 0059
• Email: uk.claims@chubb.com
• Post: Sentinel Building, 103 Waterloo St, Glasgow, G2 7BW

If a third party was involved and you wish to make a claim under your public liability insurer, please visit the Indeez website here (this insurance is not provided by Bikmo).

Rider accident insurance covers substitutes providing you were working under the account of an active rider and in accordance with their rider supplier agreement. Substitutes can make a claim using the same claim form on this site.

You must work with Deliveroo to be eligible for any benefit under this policy, but working with, or for, any other companies does not void or invalidate your cover whilst you are working for Deliveroo.

If you have an accident which results in you sustaining an injury and you believe somebody or something e.g. a pothole, is to blame, you can seek advice and support from our legal partner, Serious Law LLP, through their Serious Injury Scheme. Any incidents which occur in Scotland will be handled by Digby Brown who are Scottish Solicitors under the Scheme.

Use the link below to contact the team at Serious Law LLP (who will forward on any Scottish enquiries to Digby Brown Solicitors), or alternatively get in touch using the details below:

• Serious Injury Scheme/Deliveroo Rider Helpline: 01204 454 303
• Email: contact@seriousinjuryscheme.co.uk
• Post: Serious Law LLP (Deliveroo claims), 66 Chorley Street, Bolton, BL1 4AL

If you caused damage to somebody’s property and you wish to make a claim under your public liability insurer, please visit Indeez’s website here (this insurance is not provided by Bikmo).

If you want to make a claim under both your accident and liability, or legal protection policies, you can do so by selecting the option to share your claim data with the other insurer, from our claim form.