Customer Experience Agent

Jamie (Fletch) is the newest member of the Customer Experience team, and is already a favourite with our customers. His appetite for providing a great service is only surpassed by his appetite for food…any food…and lots of it…especially cake!

With a sideline as resident Bikmo coach, he knows how to focus his efforts to get the job done, and this certainly shows when supporting customers through their claims. Manx born and bred, he’s sure to have a great future both on and off his bike…watch out Cav!



Question time

First name: Jamie (Fletch)       Surname: Fletcher      Location: Chester      Background: Customer Service and Marketing

What bikes do you own?

Specialized Tarmac SL4, Dolan Preffisio, Lightweight hardtail MTB with XX1, American classics etc etc… and an old Titanium Raleigh Dynatech as a runaround.

Aspirational bike?

It changes all the time! But at the moment its pretty boring, probably a Specialized S-Works Venge Disc with Di2 or eTap.

Favourite ride or trail?

Can’t go wrong with a lap of the rock (home – Isle of Man).

Favourite rider?

Óscar Freire growing up and now any Manx rider (Biased).

Favourite cafe/coffee shop?

Jaunty Goat in Chester or Elephant Coffee in Parkgate.

Coffee of choice?


What motivates you about riding?


Riding tunes (turbo…obviously)?

Whatever I’m feeling at the time really, probably between House/Electronic or Rap.

When not riding, where can we find you?

On the sofa with lots of food.

Favourite thing about Bikmo?

Working in a positive, growing, innovative company with an office full of great people who like cycling!



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