Bikmo’s Open Project provides you with a glance at our claims data to let you know what types of claims are coming through to us and how often.
Claims grew by a further 4% in 2022. We protected even more of the world’s riders last year, continuing our purpose to deliver exceptional insurance and experiences to you.
Take a look at our claims breakdown below, and if you’re still on the fence about how our cycle insurance can help, you can look at our policy benefits.
Home and Away Claims
The percentage of claims being made away from home compared to at home increased in 2022. Claims away from home rose from 70% in 2021 to 80% last year. As expected, bikes are still clearly more at risk when away from home.
Types of Claim
Theft claims continue to fall at Bikmo, with claims making up 47% of the total number compared to 53% in 2021. Accidental damage claims rose to 44% and remain a significant reason why cycle insurance is important to riders.
Whilst we strive to approve every claim we still find some riders not meeting locking requirements expected from most insurers. This includes bikes not being locked at all, incorrect locking such as locking through a quick-release wheel instead of the frame and incorrectly Sold Secure rated locks used.
Locking requirements not being met remains a challenge so that’s why last year we formed an internal task force to address how we can improve the way we communicate these with you. The below video is one of many outcomes from this group.
If you’re unsure of our policy locking requirements, please find more info about them in our support documents or feel free to contact the Bikmo team – support@bikmo.com
Payouts
As was the case in 2021, over 60% of our claim payouts continue to be for bikes and gear under €500 in 2022. 28% of our claims were also for bikes and gear over €1,000, meaning we continue to protect vastly different categories of cyclists. Whether that is riders, who want to stay covered to and from work or riders who have their eyes set on a local KOM. We’re here to protect all riders, whichever way they wish to ride.
Did you know? You can insure a bike worth €500 or less for just €5.00/mo with Bikmo.
Items replaced during claims
What are riders claiming for? It’s not just bikes covered by Bikmo insurance. 48% of claimants in 2022 claimed for components, clothing, and accessories rather than the full bike. We don’t often consider the value of our components, clothing, and accessories.
This split of claim items continues to follow the trend of previous years, tracking identically to 2021 Open Project data.
Claims split between cycling disciplines
For the first time since we started collecting Open Project data, most claims did not come from road cycling. Road cycling made up 33% of claims (43% in 2021), with Commuting now making up nearly half of claims with 42% (40% in 2021).
Also, when we factor in the increase in claims for E-bikes, increasing from 13% to 16% of total claims, it may explain the change in the majority discipline.
Month-by-month claims
As with previous years, we generally saw fewer claims at the beginning of the year. As we progressed into spring and then summer, as the weather improved and the cycling season started, we had a steady increase in claims through to August 2022.
Our Open Project 2023 claim expectations
The continued growth of e-bikes likely means the ratio between them and standard bikes will narrow over the following year.
Our claim data may evolve over time, just like the cycling landscape, but Bikmo’s unwavering commitment to protect the world’s riders and assisting them in getting back on the road following a mishap remains a constant mission.
