Head of Customer Experience

Keith joins the team as our Customer Service Guru, with a knack of going above and beyond to ensure all queries are dealt with quickly, and effectively. With previous experience working in Customer Service Management, you can be assured you’re in safe hands when chatting with Keith. As a previous National Champion title holder, we bet he can give you a tip or two about racing as well.

Question time

First name: Keith       Surname: Jones      Location: Prenton      Background: Customer Service Management

What bikes do you own?

Dedacciai Nerissimo, Specialized Tarmac Pro, Dave Hinde Race Series, Ribble Winter, Nelson Track, Giant XTC2 MTB

Aspirational bike?

I was never really a fan of Trek…….until their latest team issue Madone 9 in bright red!

Favourite ride or trail?

A fast loop around the Cheshire lanes

Favourite rider?

Geraint Thomas

Favourite cafe/coffee shop?

Anywhere relaxed and welcoming that has the fresh smell of coffee hit you when you open the door

Coffee of choice?

Espresso strength…in a large mug

What motivates you about riding?

Training to race and racing to win

Riding tunes (turbo…obviously)?

Fast, lots of beats and lots of volume

When not riding, where can we find you?

At home with a hand full of almonds

Favourite thing about Bikmo?

A friendly team who are genuinely interested in making things better for cyclists



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