Customer Experience Agent

Izzy is the newest addition to the Customer Experience team, and what she doesn’t know about bikes just isn’t worth knowing. She’s as awesome with customers as she is riding, so be sure to look out for her on the north west racing scene. Izzy’s bike geekery and knowledge makes her fit right in to the team, and is a huge contribution to our excellent customer feedback.

If Izzy’s not getting covered in mud herself, she’s helping organise the local cyclocross race series as part of the NWCCA committee. This love for thick brown stuff crosses over to her drinks too, in addition to her passion for coffee, her tea strength is almost a match for Keith’s.


Question time

First name: Izzy       Surname: Cook      Location: Chester      Background: Bike Retail

What bikes do you own?

Specialized S-Works Amira (road), Trek Crockett (Cyclocross) and a trusty Brompton

Aspirational bike?

Trek Project One Madone in leopard print, with Enve wheels, tan sidewall tyres and Sram eTap

Favourite ride or trail?

Oneplanet Adventure LLandegla – whether it be to push my cross bike to the limit or to call in on my road bike for Rich’s world famous cloud cake

Favourite rider?

10 x World Champion – Marianne Vos!

Favourite cafe/coffee shop?

Pot Kettle Black in Manchester, it’s worth getting up at 6am to ride there for breakfast

Coffee of choice?

Nothing milky, anything fruity

What motivates you about riding?

The never ending competition of who can get more miles in the saddle between me and my dad

Riding tunes (turbo…obviously)?

Anything with a big beat that can distract me from the pain cave I’m most probably in

When not riding, where can we find you?

Best place to start looking is on the beach, even in the rain!

Favourite thing about Bikmo?

The people, the simplicity and the office deckchairs



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