Customer Experience Agent

Izzy is a stalwart of the Customer Experience team, and what she doesn’t know about bikes just isn’t worth knowing. She’s as awesome with customers as she is riding, so be sure to look out for her on the north west racing scene. Izzy’s bike geekery and knowledge makes her fit right in to the team, and is a huge contribution to our excellent customer feedback.

If Izzy’s not getting covered in mud herself, she’s helping organise the local cyclocross race series as part of the NWCCA committee. This love for thick brown stuff crosses over to her drinks too, in addition to her passion for coffee, her tea strength is almost a match for Keith’s.


Question time

First name: Izzy       Surname: Cook      Location: Chester      Background: Bike Retail

What bikes do you own?

White Specialized Amira Pro Race, shocking pink Specialized Crux Pro and a trusty black Brompton M6L.

Aspirational bike?

Specialized S-works Epic hardtail with a full glitter paint job.

Favourite ride or trail?

Up the Koppenburg. I walked up it and cried at the thought of pedalling up it, but I managed to ride up it the next day. Every part of my body was on fire.

Favourite rider?

Without a doubt it’s 10 x World Champion – Marianne Vos!

Favourite cafe/coffee shop?

Parkgate fish ‘n’ chip shop. With a sea view, a flat ride home and usually a tail wind, nothing beats it..

Coffee of choice?

Nothing milky, anything fruity. Although, I’d trade coffee for a Diet Coke any day.

What motivates you about riding?

The bragging rights. Did you know that I rode Flanders?

Riding tunes (turbo…obviously)?

I’d rather pull my eyelashes out than ride the turbo, but I suppose you can’t go wrong with a big beat.

When not riding, where can we find you?

If I’m not baking some high calorie treats or on the sidelines of a cross race, I’ll be at Chester Zoo armed with my camera.

Favourite thing about Bikmo?

Serif, the un-official office dog.



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